 What is the minimum order? Our minimum order for nonprinted boxes is $150. Any order below $150 is subject to a service charge of $20
How much do you charge for imprinting? All orders are subject to a one time die charge of $35. Free imprinting is available with any order of $250. Orders that do not meet this minimum are subject to additional printing fees of $.10/imprint.
What is your delivery time? All nonprinted box orders and select displays are shipped within 48 hours. Custom display orders are shipped within 4-6 weeks unless specified delivery noted.
How do I place an order?
You may choose 3 ways to order
- Call our customer service department toll free at 1-800-343-1913.
- Fax your order. Fax number is 580-536-4886.
- Order online.
Do you offer any discounts for larger orders? Additional discount of 10% on orders over $1000.
Do you ship COD? No
What if I am not totally satisfied with my order? All of our products are unconditionally guaranteed against defect. However, in the event you experience any problems, in order for any claim to be acknowledged you must contact our customer service department within (10) days of receipt of your order. No unauthorized returns accepted.
What kind of payment options are available? Terms are Net 30 with satisfactory credit or rating in Jewelers Board of Trade. If no credit history is available you may choose to mail a check in full, Mastercard, Visa or American Express. Note: paying with a credit card will expedite your order. Credit card orders are charged when order is processed.
Do you send samples of your products? Yes, please call our customer service department for information.
How can I qualify for open account. You can qualify for open account with your credit rating in Jewelers of Trade or by completing a credit application.
How can I get a catalog sent to me? What colors do you offer for imprinting?
We offer imprinting in the following colors:
- gold
- silver
- black
How can I talk to someone?
Just call 1-800-343-1913 and ask for customer service.
Other services available:
As an accommodation to our clientele we can provide the following services:
- AutoCad drawings
- Design
- Computerized reporting
- On-site visits.
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